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privacy policy

Please find our full privacy policy below

privacy policy

Pride Fitness Privacy Policy


Pride Fitness ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or interact with us.

1. Information We Collect

We collect and process the following data about you:

1.1 Information You Give Us

  • Personal Details: Name, address, email address, phone number, and date of birth.

  • Membership Information: Membership details, payment information, and biometric, facial recognition data for access control.

  • Health Information: Information regarding your health and fitness provided to us during registration or through consultations.

  • Communication Records: Emails, feedback, and other communications you send to us.

1.2 Information We Collect Automatically

  • Usage Data: Information about how you use our website and services, including IP address, browser type, operating system, and pages visited.

  • Access Data: Biometric/ Facial Recognition data collected through our access control systems.

1.3 Information from Third Parties

  • Personal Trainers: Information provided by personal trainers regarding your training sessions, progress, and goals.

  • Payment Processors: Information related to transactions processed by third-party payment services.

2. How We Use Your Information

We use your information for the following purposes:

  • Membership Management: To manage your membership, process payments, and provide access to our facilities.

  • Service Delivery: To provide you with our services, including gym access, classes, personal training, and the use of our recovery suite.

  • Health and Safety: To ensure your safety and wellbeing while using our facilities.

  • Communication: To contact you with information about your membership, updates, promotional offers, and responses to your inquiries.

  • Website Improvement: To analyse usage of our website and improve its functionality and user experience.

  • Security: To monitor and ensure the security of our premises and systems.

3. Disclosure of Your Information

We may share your information with:

  • Service Providers: Third-party service providers who perform functions on our behalf, such as payment processing, IT support, and email communication.

  • Personal Trainers: Third-party and in-house personal trainers for the purpose of providing training sessions.

  • Legal and Regulatory Authorities: If required by law or to protect our rights, property, or safety, or that of others.

  • Business Transfers: In the event of a merger, acquisition, or sale of our business or assets.

4. Data Security

We take appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption: Use of encryption technology to secure sensitive data.

  • Access Control: Restricted access to personal information to authorized personnel only.

  • Security Systems: Implementation of physical and electronic security measures.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. This typically means your data will be retained for the duration of your membership and for a period thereafter as required by applicable laws and regulations.

6. Your Rights

You have the following rights regarding your personal information:

  • Access: The right to request access to your personal data and information about how we process it.

  • Rectification: The right to request correction of any inaccurate or incomplete data.

  • Erasure: The right to request deletion of your personal data, subject to certain conditions.

  • Restriction: The right to request restriction of processing of your personal data.

  • Objection: The right to object to the processing of your personal data in certain circumstances.

  • Portability: The right to request the transfer of your data to another organization in a structured, commonly used, and machine-readable format.

7. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and where appropriate, notified to you by email. Your continued use of our services after any changes are made constitutes your acceptance of the new Privacy Policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:


Address: Pride Fitness, Exeter Road, Dawlish, EX70RN

Privacy Policy Updated 14/06/2024

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