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Terms and conditions

Please find our full terms and conditions below

Terms and conditions

Pride Fitness Terms and Conditions


These terms and conditions govern the use of Pride Fitness, operated by Nichola and Stephen Chandler trading as 'Pride Fitness' (we/us/Pride Fitness). By accessing our facilities, website, platform, app, and services, you agree to comply with these terms and conditions.

Section One - Memberships

1.1 - Membership Packages

a. All-Inclusive Membership: Includes 24/7 gym access, unlimited classes, unlimited recovery suite access (pre-booking required), a discount on child class credits, and a 5% discount at the café. Members must be aged 16 or over.

b. Off-Peak Membership: Includes unlimited access to the gym between 09:00-15:00 daily, 5% off at the café, discounted classes, and discounted recovery suite access. Members must be aged 16 or over. Note that off-peak hours may change.

c. Youth Membership (Ages 13-16): Allows gym access during manned hours only (hours available on our website). Youth members are advised to train with a responsible adult and will receive a more in-depth induction.

1.2 - Pricing and General

a. Joining Fee: There is no joining fee or induction fee for new members aged 16+; youth members incur a one-off joining fee. For current prices, please enquire with our team.

b. Membership Fees: Various memberships are available. Current prices can be found on our website or obtained from our team. All fees are payable per calendar month in advance.

c. Initial Membership Fee: Charged in full at the time of arranging the membership. Future payments will be collected every month for the following month’s membership.

d. Unpaid Payments: If any payment attempt is returned unpaid or if any other form of payment is not honoured, an administration fee of £25 will be charged. Persistent missed payments may result in suspension or termination of membership.

e. Member Details: Members must immediately notify us of any changes to their details and, if possible, update these in their online account.

f. Price Increase: We may increase membership prices with at least one full month's notice. If you do not terminate your membership by the date given in the notice, the new price will take effect.

g. Non-Transferable: Memberships cannot be transferred.

1.3 - Membership Benefits

a. Access to Facilities: Membership includes access to all gym facilities during operating hours, subject to the specific package terms.

b. Classes and Training Sessions: Members have access to a range of classes and training sessions, as listed on our website and app.

c. Exclusive Events and Workshops: Members may be invited to exclusive events and workshops.

d. Discounts: Membership may include discounts on products and services offered by Pride Fitness and its partners.

e. Changes to Benefits: Changes can be made to membership benefits at any time and may be without notice, although we will strive to inform members as early as possible of any changes.

1.4 - Termination

a. Termination by Member: You may terminate your membership at any point by contacting us directly. Your membership will remain active until the day before your next payment is due, at which point it will automatically terminate.

1.5 - Money Back Guarantee

a. 14-Day Cancellation: You may cancel your membership and receive a full refund within 14 days of completing your membership application. If you choose to start your membership immediately and then cancel within this period, a pro-rated refund will be issued based on the days used.

1.6 - Gym Access

a. Personal Use: Membership and access are personal to you. You must register your biometric/facial recognition data for access.

b. Prohibition on Sharing Access: Do not let others into the gym using your access. Close all doors and gates behind you.

c. Security Monitoring: Access is monitored for safety and security. Proof of identification may be required.

d. Penalties for Sharing Access: Unauthorised access can result in penalty charges or membership cancellation.

e. Responsibility for Conduct: You are responsible for the conduct of any individual you allow into the gym and may be liable for any resulting loss or damage.

Section Two - Pay As You Go Memberships

2.1 - Principal Terms

a. Types of Passes: Pay-as-you-go options include a day pass, week pass or month pass, providing gym access only during manned hours (listed on our website). A month pass with 24/7 gym access is also available at a higher rate. For current prices, please enquire with our team.

b. Activation: Membership activates on the specified date.

c. Non-Transferable: Pay-as-you-go memberships cannot be transferred.

d. Restrictions: Pay-as-you-go members are restricted to gym access only during manned hours unless they have purchased the 24/7 month pass.

2.2 - Miscellaneous Terms

a. Age Requirement: Normal members must be 16 or older. We do run a youth program; for information on this, please contact us directly.

b. Compliance with Gym Rules: Members must comply with all gym rules.

c. Enforcement of Terms: Non-enforcement of any term does not prevent future enforcement.

d. Assignment: We may assign the benefit of this agreement to a third party.

e. Gym Closures: We may close part or the entirety of the gym for maintenance or emergencies without refunding membership fees.

f. Personal Trainers: We are not liable for payments to Personal Trainers. Arrangements are made directly with them.

g. Consumer Rights: Your legal rights are unaffected by these terms.

h. Governing Law: This agreement is governed by English Law.

i. Health and Fitness: You confirm that you are in good health and capable of exercising safely. Notify us immediately if your health status changes.

Section Three - Health and Safety Acknowledgement

a. Unmanned Facility: The gym is partially unmanned. Train with a partner if possible.

b. Health and Safety Responsibility: Members are responsible for their own health and safety, including proper equipment use.

c. Assumption of Liability: Pride Fitness is not liable for injuries caused by member negligence or reckless behaviour.

Section Four - Gym Rules

a. Appropriate Attire: Wear suitable clothes and shoes.

b. Respect for Equipment: Do not abuse gym equipment. Negligent or deliberate damage must be paid for.

c. Behaviour: Do not behave violently, rudely, or offensively. We strive to make Pride Fitness a safe and welcoming space for everyone; as such, be considerate and respectful of other members.

d. No Smoking or Vaping; Smoking / vaping is prohibited in the gym.

e. Substances: No alcohol, drugs, or mood-altering substances are allowed.

f. Alcohol Consumption: Alcohol is not to be consumed in the gym.

g. Photography: Do not take photos without consent in public areas.

h. Clean Equipment: Clean equipment after use.

i. Report Faults: Report any equipment faults immediately.

j. Report Misconduct: Report any rule violations by other members.

k. Hygiene: Practice good personal hygiene.

l. Admission Refusal: We can refuse admission or ask you to leave if you break any rules.

Section Five - Use of Website, Platform, and App

5.1 - General Usage

a. Access and Use: By accessing and using our website, platform, and app, you agree to comply with these terms and conditions.

b. User Accounts: You are responsible for maintaining the confidentiality of your account details, including your password, and for all activities that occur under your account.

c. Prohibited Actions: You must not misuse our website, platform, or app, including but not limited to hacking, introducing viruses, or other harmful material.

5.2 - Content

a. Accuracy: We strive to ensure that all content on our website, platform, and app is accurate. However, we do not guarantee that the information will always be up-to-date or free from errors.

b. User-Generated Content: Any content you upload to our platform must not be defamatory, obscene, or infringe on any third-party rights. We reserve the right to remove any inappropriate content.

5.3 - Intellectual Property

a. Ownership: All intellectual property rights in our website, platform, app, and the material published on them are owned by or licensed to us.

b. Limited License: You are granted a limited, non-exclusive, non-transferable, revocable license to use our website, platform, and app for personal, non-commercial use.

5.4 - Termination of Access

a. Discretion: We reserve the right to terminate or suspend your access to our website, platform, or app at our discretion, without notice, for conduct that we believe violates these terms and conditions or is harmful to other users.

Section Six - Classes and Cancellations

6.1 - Class Bookings

a. Booking System: Classes must be booked in advance through our website, platform, or app.

b. Availability: Class availability is on a first-come, first-served basis. We cannot guarantee a place in your preferred class. The classes provided or availability may change or be withdrawn without notice.

6.2 - Class Cancellations

a. Cancellation by Member: You may cancel a class booking up to 24 hours before the scheduled start time without penalty. Cancellations made within 24 hours will not receive a refund and must contact us directly to cancel.

b. Cancellation by Pride Fitness: We reserve the right to cancel classes due to insufficient participants or unforeseen circumstances. If we cancel a class, members will receive a refund of either the class credit or class fee, depending on the payment method used. Refunds will be returned to the original payment method.

Section Seven - Class Credits

7.1 - Purchase and Refund Policy

a. Purchase: Class credits must be purchased via our website.

b. Cancellation and Refunds: Class credits can be cancelled within 14 days for a full refund if not used. If some credits are used, a pro-rated refund will be provided. After 14 days, credits are non-refundable.

c. No Expiry: Class credits do not have an expiry date.

Contact Information

For further information or assistance, please visit our website at or contact our team directly via email at

Terms and Conditions dated 16/06/2024.

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